Introduction

This Privacy Policy explains (i) what personal data we (Clouda.io, "we," "us," or "our") process about you, (ii) how we process it, and for what purposes. It also provides (iii) information on the rights you have in relation to the processing of your personal data and (iv) an overview of our main data processing activities. This Privacy Policy applies to our website, services, applications, and any other interactions you may have with Clouda.io (collectively, "Services"). Processing activities regarding Clouda.io's employees and job applicants are not within the scope of this notice. In the event of a conflict between the English and other language versions of this Privacy Policy, the English version shall prevail. This Privacy Policy may be amended from time to time to take into account changes in applicable laws or in the way we handle your personal data. We will notify you of significant changes by posting the updated policy on our website and, where appropriate, through other communication channels. We are committed to abiding by the standards of the General Data Protection Regulation (“GDPR”) and other applicable privacy regulations globally, including but not limited to the UK Data Protection Act 2018 (“UK DPA”), the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (“CCPA”), and Canadian Privacy Laws (collectively, the “Other Applicable Laws”).

Information about Clouda.io

Clouda.io is a trusted partner for some of the world's most significant enterprises. We offer a powerful blend of advanced software services, strategic consulting, and scalable e-commerce solutions, meticulously crafted to meet the complex demands of large-scale operations.Our registered office is located at 5151 California Ave, Suite 100, Irvine, CA 92617, United States For any contact or notices, please refer to the “Contact Us” section below.

Where May Your Personal Data Come From?

We may collect or obtain your personal data:

• When you interact with our website(s) or use our Services.
• As part of email/other digital correspondence or subscriptions.
• Via telephone calls or other verbal communications.
• Via paper communications.
• When you inquire about or purchase products or services from us.
• When you provide products or services to us.
• As part of trade or other events such as conferences or exhibitions.
• From third parties or business partners who we purchase, license, or otherwise receive data from.
• Via social media.
• From publicly available sources either online or offline.
• From contractors, affiliates, subsidiaries, and newly acquired businesses, public authorities, and educational/membership institutions.

The provision of personal data may be required to access certain features, participate in events, or enter into contracts. The refusal to provide necessary personal data may result in you being unable to access certain services, information, or events.

What Personal Data We May Collect

We may collect and process the following categories of personal data about you:

• Contact information, such as first name, last name, email address, telephone number, and other contact information.
• Professional information, such as job title and/or seniority levels, company name, industry sector, country of location, information relevant to the work, service, or other relationship we may have with you, business contact details, bank and financial details (for billing purposes), communication and correspondence.
• Technical data, i.e., information generated by you visiting our website or engaging with us on social media (including, but not limited to, IP addresses, browser type, operating system, interactions with emails/website, social handles or usernames, device identifiers).
• Usage data, pertaining to how you use our Services, including features accessed, time spent, and performance metrics.
• Your thoughts and opinions when you offer feedback on our business or services or when you take part in forums, surveys, or other interactive features.
Audio and visual recordings or photographs when you take part in recorded meetings, webinars, events, or forums (where you are informed beforehand). Account credentials, such as usernames and hashed passwords.

We typically do not seek sensitive information (e.g., data relating to race or ethnic origin, religious beliefs, criminal record, physical or mental health, or sexual orientation) from you, and you are prohibited from posting or sending such data, except: if such sensitive information is requested by local law, or from time to time, in specific circumstances, for dietary or accessibility requirements when attending events, forums, or meetings.

• if such sensitive information is requested by local law, or • from time to time, in specific circumstances, for dietary or accessibility requirements when attending events, forums, or meetings.

How We May Use Your Personal Data

In compliance with GDPR and Other Applicable Laws, we may process your personal data:

• because you have given your consent to the processing of your personal data;
• to perform a contract to which you or your employer are party or in order to take steps at your request prior to entering into a contract;
• to comply with a legal obligation to which we are subject;
• when the processing is necessary for the purposes of the legitimate interests pursued by us or a third party (e.g., partners, service providers), except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data, unless the country law does not accept legitimate interest as a legal ground. Our legitimate interests include but are not limited to administration, growth, and promotion of our business, ensuring the security of our Services, and improving user experience.

Please note that Clouda.io does not sell personal information.

Why We May Need Your Personal Data

Depending on how you interact with us, we may process your personal data in connection with our services or for other business purposes to:

• Manage our relationship and administer our business as part of an agreement with you or your organization.
• Administer any accounts or profiles related to you or your organization, which may include registration, subscription, purchase, billing events, and/or payments.
• Answer your questions and requests or comply with your instructions or to fulfill other, specified purposes for which you have given your consent.
• Enable you to access certain restricted parts of our Services.
• Enable you to download specific documentation (e.g., whitepapers, guides).
• Enable you to attend a live or hosted event or a webinar.
• Enable us to manage events, including catering and logistics.
• Enable us to manage and secure our Services, including compiling aggregate statistics regarding the use of the Services, and detecting and preventing fraud or abuse.
• For marketing or research and development purposes for new content, services, and/or products aiming at improving, testing, and enhancing features of current services.
• Send you offers and promotional materials or communications regarding our Services that we feel may be of interest to you.
• Perform matched audience targeting with third-party social media (i.e., LinkedIn, Facebook, and Instagram) to share our content with you through them.
• Provide you with personalized advertising.
• Manage the forums or community platforms to which you may take part.
• Conduct satisfaction surveys and gather feedback on our services.
• Comply with the law and legal obligations.
• Respond to a request or order from a court, regulator, or authority when required by law.
• Exercise our rights and protect our own and others’ rights and/or property.

How We May Share or Disclose Your Personal Data

Your data may be shared with the following categories of recipients:

• Other Clouda.io entities (if applicable, for internal administration and service provision).
• Business partners (e.g., to provide, sell, or improve products/services, or to co-host events).
• Service providers (e.g., cloud hosting providers, payment processors, customer support platforms, marketing automation tools, data security, and storage services). We ensure these service providers are contractually obligated to protect your data. • Social media or other marketing/advertising providers (for targeted advertising and audience matching).
• Any organization who seeks to invest in or purchase our businesses, and/or
• Third parties where we believe that such disclosure is reasonably necessary to comply with an applicable law or regulation or if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is lawful, necessary, or appropriate.

Security of Personal Data

The security of your personal data is our priority. Taking into account the nature, scope, context, and purposes of each data processing, as well as the risks of varying likelihood and severity for your rights and freedoms, we implement all appropriate technical and organizational measures and policies to ensure the protection of your personal data and prevent any accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored, or otherwise processed by Clouda.io. These measures include, but are not limited to, encryption, access controls, regular security audits, and employee training on data protection.

Rights on Your Personal Data

Data privacy laws around the globe may give you rights regarding your personal data. These rights may vary according to location and applicable law. However, they generally include the following:

• The right of access which allows you to access and receive a copy of the personal data we hold on you.
• The right to rectification which allows you to correct information we hold on you that is inaccurate or incomplete.
• The right to request erasure of your personal data in certain circumstances.
• The right to restrict or object to the processing of your personal data in certain circumstances.
• Where available, the right to data portability which allows you to obtain and reuse your personal data for your own purposes across different services.
• The right to limit the disclosure of data, request de-indexation, opt-out of sales or cross-context behavioral advertising (as applicable under laws like CCPA).
• The right to withdraw your consent at any time when the processing of your personal data is based on the collection of your consent, notably by clicking on the unsubscription link contained in communications sent by Clouda.io and generated in response to your registration on our website or services.

You can exercise these rights at any time by writing to our Data Protection Officer as listed in the “Contact Us” section below.

Please note that Clouda.io does not sell personal information. However, if you wish to formally exercise your right to opt-out (as applicable under certain laws), please contact us as described below.

There can be circumstances whereby Clouda.io has grounds to refuse your request, such as a right not being applicable in your local legislation or the right being requested is not an absolute one. Should this occur, we will explain the reasons why your request was refused.

In accordance with applicable data protection regulation, if you have any concerns about our use of your personal data, you also have the right to lodge a complaint with a supervisory authority. However, we request that you contact us in the first instance so we can discuss and find a prompt resolution to any potential concerns you may have in relation to Clouda.io’s privacy and data protection practices.

Retention of Personal Data

Your personal data are retained by us for the time strictly necessary to fulfill the purposes it was collected for and in accordance with the applicable data protection regulation or timelines recommended by supervisory authorities and/or to comply with our legal or contractual obligations.

Criteria we use to determine our retention periods include:

• Your last interaction with us, especially in relation to marketing.
• Whether the Personal Data is relevant and useful to the provision of our services.
• To satisfy financial or auditing requirements, limitation statutes, and relevant regulations or standards.
• In accordance with country or sector-specific laws.

When the relevant above criteria are met, your personal information will be permanently deleted, unless the personal data is being archived for research purposes or for the sole purpose of allowing their provision to the judicial authorities. In addition, we may anonymize your data for the purpose of producing statistical studies.

Changes to Our Privacy Policy

We may modify or amend this Privacy Policy from time to time at our discretion. When we make changes to this Policy, we will amend the revision date at the top of this page. We encourage you to refer to this Privacy Policy often to get the latest information about our personal information practices.

Children's Privacy Protection

We understand the importance of protecting children's privacy in the interactive online world. Our Services are not designed for or intentionally targeted at children under 16 years of age. It is not our policy to intentionally collect or maintain information about anyone under the age of 16. Therefore, if you are under 16, please do not attempt to register for the Services or send any personal data about yourself to us. If we learn that we have collected personal data from a child under 16, we will take steps to delete that information as quickly as possible.

Contact Us

Any questions, comments, or concerns you may have regarding Clouda.io's practices and compliance with local data privacy laws, our Privacy Policy, or regarding Clouda.io's web presence may be directed to our Data Protection Officer:

Email: privacy@clouda.io

Postal Address: 5151 California Ave, Suite 100,Irvine, Ca 92617,United States